A Guide to Computer User Support for Help Desk and Support - download pdf or read online

By Fred Beisse

Show description

Read Online or Download A Guide to Computer User Support for Help Desk and Support Specialists 5th edition PDF

Best nonfiction_12 books

Ordered Topological Vector Spaces - download pdf or read online

228 Pages. five. five X eight. five X . seventy five

Read e-book online Lie Algebras and Related Topics: Proceedings PDF

The 1984 category of the finite-dimensional constrained uncomplicated Lie algebras over an algebraically closed box of attribute $p>7$ supplied the impetus for a distinct 12 months of Lie Algebras, held on the college of Wisconsin, Madison, in the course of 1987-88. paintings performed through the specified 12 months and later on placed researchers a lot nearer towards an answer of the long-standing challenge of identifying the finite-dimensional basic Lie algebras over an algebraically closed box of attribute $p>7$.

Get Molecular Machines and Motors: Recent Advances and PDF

The sequence themes in present Chemistry provides serious experiences of the current and destiny developments in smooth chemical study. The scope of assurance is all parts of chemical technological know-how together with the interfaces with comparable disciplines equivalent to biology, drugs and fabrics technology. The objective of every thematic quantity is to offer the non-specialist reader, even if in academia or undefined, a finished perception into a space the place new examine is rising that's of curiosity to a bigger clinical viewers.

Extra info for A Guide to Computer User Support for Help Desk and Support Specialists 5th edition

Example text

Agents who provide information services via a help desk, hotline, Web site, or online chat service may do the following: Respond to requests for product information Provide solutions to common problems Market and sell products and services, including add-ons and upgrades Receive and log user complaints about product features Handle warranty claims and authorize product returns or exchanges Chapter 2 discusses the client service and communication skills that support staff need in a help desk environment.

Figure 1-7 Position description for a help desk agent Figure 1-8 Position description for an associate network technician Knowledge, Skills, and Abilities One way to better understand the requirements for a specific position is to analyze them in terms of KSAs—the knowledge, skills, and abilities needed to perform the job. Human Resources personnel often analyze a position description and prepare a checklist of KSAs to use to screen applicants. Knowledge Each position includes a description of what a worker needs to know in order to do the job.

Software packages for planning and scheduling include personal information managers, which help business or home users maintain an electronic calendar, a to-do list, and an electronic address book. For collaborative projects, scheduling and calendar software can help users arrange meetings at an available time for all team members. In addition, project management programs allow managers to plan, schedule, and monitor the status of tasks for a project team, as you will see in Chapter 7. Desktop publishing—Desktop publishing software combines the features of a word processor and a graphics program.

Download PDF sample

A Guide to Computer User Support for Help Desk and Support Specialists 5th edition by Fred Beisse


by George
4.3

Rated 4.23 of 5 – based on 33 votes